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robovoice1 opened this issue Mar 15, 2022 · 2 comments · Fixed by #5721
Closed

Deactivating account not possible (loop) #5541

robovoice1 opened this issue Mar 15, 2022 · 2 comments · Fixed by #5721
Labels
A-Account Deactivation O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@robovoice1
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robovoice1 commented Mar 15, 2022 •
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Steps to reproduce

  1. Tried to deactivate my existing account on matrix.org

  2. go to settings,general, deactivate account

  3. result is pic1
    Screenshot_20220315-133612

  4. After tapping deactivate

  5. and entering my password
    Screenshot_20220315-133630

  6. user gets back to step 3

  7. On a new app login account still exists

Outcome

What did you expect?

Deactivated account

What happened instead?

A perfect loop described in reproducing this

Your phone model

Pixel 6 pro 256 gb

Operating system version

Android 12 GrapheneOS (latest beta channel release)

Application version and app store

1.4.4 Fdroid

Homeserver

matrix.org

Will you send logs?

Yes
@robovoice1 robovoice1 added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Mar 15, 2022
@ericdecanini ericdecanini added S-Major Severely degrades major functionality or product features, with no satisfactory workaround S-Critical Prevents work, causes data loss and/or has no workaround O-Occasional Affects or can be seen by some users regularly or most users rarely Z-WTF WTF moment: High Impact, Low Effort A-Account Deactivation and removed S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Mar 15, 2022
@bmarty bmarty added O-Uncommon Most users are unlikely to come across this or unexpected workflow and removed O-Occasional Affects or can be seen by some users regularly or most users rarely labels Mar 22, 2022
@daniellekirkwood
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This is a defect that should be fixed, it does not fall into the definition of WTF so I'm removing it from that project board. Thanks!

@daniellekirkwood daniellekirkwood removed the Z-WTF WTF moment: High Impact, Low Effort label Apr 6, 2022
@ariskotsomitopoulos ariskotsomitopoulos mentioned this issue Apr 7, 2022
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@ariskotsomitopoulos
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I investigated the issue, deactivation seems to work fine. It seems like the loader was not working, so the user couldn't understand that he had to wait a bit more to the screen. Deactivation needs a couple of seconds. PR fixes that

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Labels
A-Account Deactivation O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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Fix Account deactivation issues element-hq/element-android
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@bmarty @ericdecanini @ariskotsomitopoulos @daniellekirkwood @robovoice1