Signin does not work on server with registration disabled #5874

c3t4r4 · 2022-04-29T13:09:53Z

Steps to reproduce

When you log out and log in again, it doesn't work.
In version 1.4.11 it works normally, from version 1.4.12 and 1.4.13 it doesn't work.

Outcome

Tell the homeserver to log in.

The error appears when informing the homeserver (to login), with an alert that the server does not allow registration

Your phone model

Xiaomi Poco F3

Operating system version

Android 12

Application version and app store

Element Version 1.4.12 and 1.4.13

Homeserver

Sunapse Version 1.57.1

Will you send logs?

No

illspirit · 2022-05-01T14:58:40Z

I'm having this issue too.

eTomte · 2022-05-01T19:32:58Z

This just happened to me as well, although I came by it another way, setting up a new user with an account that I had created manually.

As late as last week I was able to launch Element for the first time, select "Other" for my server, then under "connect to a custom server" I could enter the address for my homeserver, ie., https://matrix.xxxxxxx.org/. at that point it would let me continue to the next screen where I could enter my username and password for that server.

Now, however, when I am on that screen I get an error message stating "Registration has been disabled" when I'm on the "Connect to a custom server" screen.

5HT2 · 2022-05-01T20:01:28Z

I came here to report this as well. Logs from synapse:

2022-05-01 15:59:26,923 - synapse.access.http.8008 - 427 - INFO - GET-5550 - [REDACTED] - 8008 - {None} Processed request: 0.000sec/0.001sec (0.000sec, 0.000sec) (0.000sec/0.000sec/0) 558B 200 "GET /_matrix/client/versions HTTP/1.1" "Element/1.
4.13 (Linux; U; Android 12; Pixel 4 Build/SP2A.220405.00; Flavour GooglePlay; MatrixAndroidSdk2 1.4.13)" [0 dbevts]
2022-05-01 15:59:26,943 - synapse.access.http.8008 - 427 - INFO - GET-5551 - [REDACTED] - 8008 - {None} Processed request: 0.000sec/0.001sec (0.000sec, 0.000sec) (0.000sec/0.000sec/0) 136B 200 "GET /_matrix/client/r0/login HTTP/1.1" "Element/1.
4.13 (Linux; U; Android 12; Pixel 4 Build/SP2A.220405.00; Flavour GooglePlay; MatrixAndroidSdk2 1.4.13)" [0 dbevts]
2022-05-01 15:59:27,274 - synapse.http.server - 95 - INFO - POST-5552 - <XForwardedForRequest at 0xffff872be7c0 method='POST' uri='/_matrix/client/r0/register' clientproto='HTTP/1.1' site='8008'> SynapseError: 403 - Registration has been disabled
2022-05-01 15:59:27,275 - synapse.access.http.8008 - 427 - INFO - POST-5552 - [REDACTED] - 8008 - {None} Processed request: 0.001sec/0.001sec (0.000sec, 0.000sec) (0.000sec/0.000sec/0) 66B 403 "POST /_matrix/client/r0/register HTTP/1.1" "Elemen
t/1.4.13 (Linux; U; Android 12; Pixel 4 Build/SP2A.220405.00; Flavour GooglePlay; MatrixAndroidSdk2 1.4.13)" [0 dbevts]

This does not happen with the desktop client.

AshtenThePlatypus · 2022-05-01T23:06:44Z

Can also confirm. I had to temporarily enable registration to get some people in.

c3t4r4 · 2022-05-01T23:17:59Z

Removing v1.4.13 and installing v1.4.11 manually login works.

subjugum · 2022-05-02T05:34:17Z

Hi, I was wondering why people had issues with login. Turns out that the option to login is pushed out of view on lower resolution phones. Scrolling down on the selection screen will reveal the new login button. Apparently the other buttons are for registration only now, which is a weird thing to change.

eTomte · 2022-05-02T16:02:09Z

I just tested that, and it isn't correct. If you click "Sign in with Matrix ID" and try to enter a user connected with any other homeserver than matrix.org it will not let you log in.

Instead what you're supposed to do is pick "other" on the screen shot posted, and enter in the address of the homeserver prior to this week doing that would let you progress to another screen where you could then log in. Now it fails with the registration related error. This a bug.

5HT2 · 2022-05-02T16:27:11Z

Instead what you're supposed to do is pick "other" on the screen shot posted, and enter in the address of the homeserver prior to this week doing that would let you progress to another screen where you could then log in. Now it fails with the registration related error. This a bug.

For what it's worth, the "other" option is what gives me the error when logging in, and "Sign in with Matrix ID" appears to work.

Nateis1 · 2022-05-02T17:09:32Z

Hi. I can confirm that we have the same problem : Error message : Registration has been disabled.. Connection fails using the Other option and also with Matrix ID when you try to connect to your homeserver with an already created account. When you uninstall the 1.4.13 release and install back the 1.4.11 one (using apk) you can connect back to your homeserver without any problem. Maybe a Register method launched instead of a Login/SignIn one in the diff code between 1.4.11 an 1.4.12 release.

0spinboson · 2022-05-03T06:29:50Z

also affected by this, have no way to log into my home server, as matrix ID option won't work either. Confusing thing is, I don't have registration disabled, just use the registration token option.

alongls · 2022-05-03T11:24:17Z

Hello
can confirm that we have the same problem,
downgrading the APP to V1.4.11 solved the issue

rtest12 · 2022-05-04T09:28:25Z

I'm having this issue too.

ouchadam · 2022-05-04T10:07:15Z

am able to reproduce the issue on my side, working on a fix.

it's worth noting that sign in with matrix id will work if the homeserver has a .wellknown setup

rtest12 · 2022-05-04T12:17:39Z

it's worth noting that sign in with matrix id will work if the homeserver has a .wellknown setup

No, with .wellknown don't work too.

ouchadam · 2022-05-04T12:27:10Z

Other flow fixed in 1.4.14 with #5928

what's the error you're seeing with sign in with matrix id flow? I'll see if I'm able to reproduce, using my own homeserver I'm able to sign in without issue (with registration disabled)

REGISTRATION DISABLED	SIGN IN WITH ID

https://iswell.cool/.well-known/matrix/client

{"m.homeserver":{"base_url":"https://matrix.iswell.cool"}}

5HT2 · 2022-05-04T15:07:55Z

it's worth noting that sign in with matrix id will work if the homeserver has a .wellknown setup

Ah, that explains why it was working for me and not other people.

0spinboson · 2022-05-04T22:32:40Z

when I tried the matrix ID option it complained about invalid credentials, iirc.

Toxblh · 2022-05-05T18:23:27Z

Tested in 1.4.14 Confirm all works as expected via custom server

ouchadam · 2022-05-06T07:50:48Z

thanks for confirming!

Nateis1 · 2022-05-08T17:10:42Z

Hi,
It does work correctly with 1.4.14 now. Thank you for your your help.
Kind Regards,
Mike.

c3t4r4 added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Apr 29, 2022

ouchadam self-assigned this May 4, 2022

ouchadam added A-Logout A-Signin O-Occasional Affects or can be seen by some users regularly or most users rarely A-Onboarding labels May 4, 2022

ouchadam added the S-Major Severely degrades major functionality or product features, with no satisfactory workaround label May 4, 2022

ouchadam mentioned this issue May 4, 2022

Fixing sign in via Other needing registration to be enabled #5928

Merged

6 tasks

bmarty closed this as completed in #5928 May 4, 2022

Toxblh mentioned this issue May 6, 2022

Can't log in on custom server #5957

Closed

ouchadam mentioned this issue May 9, 2022

1.4.13 - Unable to switch to custom homeserver if homeserver has registration disabled. #5972

Closed

xlejo mentioned this issue May 10, 2022

[Release] Element Android v1.4.14 #5930

Closed

60 tasks

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Signin does not work on server with registration disabled #5874

Signin does not work on server with registration disabled #5874

c3t4r4 commented Apr 29, 2022

illspirit commented May 1, 2022

eTomte commented May 1, 2022

5HT2 commented May 1, 2022

AshtenThePlatypus commented May 1, 2022

c3t4r4 commented May 1, 2022

subjugum commented May 2, 2022

eTomte commented May 2, 2022

5HT2 commented May 2, 2022

Nateis1 commented May 2, 2022 •

edited

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0spinboson commented May 3, 2022 •

edited

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alongls commented May 3, 2022

rtest12 commented May 4, 2022

ouchadam commented May 4, 2022

rtest12 commented May 4, 2022

ouchadam commented May 4, 2022 •

edited

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5HT2 commented May 4, 2022

0spinboson commented May 4, 2022

Toxblh commented May 5, 2022

ouchadam commented May 6, 2022

Nateis1 commented May 8, 2022

Signin does not work on server with registration disabled #5874

Signin does not work on server with registration disabled #5874

Comments

c3t4r4 commented Apr 29, 2022

Steps to reproduce

Outcome

Tell the homeserver to log in.

The error appears when informing the homeserver (to login), with an alert that the server does not allow registration

Your phone model

Operating system version

Application version and app store

Homeserver

Will you send logs?

illspirit commented May 1, 2022

eTomte commented May 1, 2022

5HT2 commented May 1, 2022

AshtenThePlatypus commented May 1, 2022

c3t4r4 commented May 1, 2022

subjugum commented May 2, 2022

eTomte commented May 2, 2022

5HT2 commented May 2, 2022

Nateis1 commented May 2, 2022 • edited Loading

0spinboson commented May 3, 2022 • edited Loading

alongls commented May 3, 2022

rtest12 commented May 4, 2022

ouchadam commented May 4, 2022

rtest12 commented May 4, 2022

ouchadam commented May 4, 2022 • edited Loading

5HT2 commented May 4, 2022

0spinboson commented May 4, 2022

Toxblh commented May 5, 2022

ouchadam commented May 6, 2022

Nateis1 commented May 8, 2022

Nateis1 commented May 2, 2022 •

edited

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0spinboson commented May 3, 2022 •

edited

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ouchadam commented May 4, 2022 •

edited

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